Unfortunately, we got error 'Installation Failed: Unable to Load Policy' during setup process.
After discuss with support from Avast reseller in Indonesia, we also discuss with support directly from Avast. They said there are a few things we can try to correct it.
- Was there any Avast products on the server before? If yes, please remove using Avast clear to make sure everything is removed. Download from https://www.avast.com/uninstall-utility
- Make sure to remove all Anti-Virus programs before installation.
- Disable any local firewalls that may be preventing the program from running.
- Please make sure to download a new copy once you have made sure the other items are correct.
- Login to business.avast.com portal (note: we use another address because our console installed in our own portal) and navigate to Add New Device > Customize > Choose options > Download.
Avast support suggest doing the full installer. Also, after downloading and before installing "right click" on the file and select "Properties". Sometimes there will be a Security option at the bottom, make sure to unblock the program as shown in the screenshot below.
The client/cloud server communication is completed using the following ports. To ensure proper communication to the cloud portal please make sure all ports below are open and also the whitelisting of *.avast.com.
- http/80 (updates)
- https/443 (FFL encryption key negotiation)
- TCP, UDP/ 443, 53 for secure DNS
- *.avast.com
- 77.234.40.0/21 Update servers
After I tried the solutions, they dont work!
Then I tried to check all ports used to communicate between client and server, and got that Avast use 8080/8090 for server/client stuff. After out network admin open the port, then the installation work seamlessly.
